First City Culture Insight™ Framework

Illuminate, align, and strengthen your organizational culture.

The First City Culture Insight™ Framework is a comprehensive approach to assessing and improving workplace culture. Designed for organizations ready to move beyond surface-level engagement surveys, this framework blends data, dialogue, and strategic discovery. Through its three integrated tools—the Culture Capability Index™ (CCI), Culture Delta Map™ (CDM), and Alignment Quotient™ (AQ)—you’ll gain clarity on what’s driving or dragging your culture and build a focused plan for change.

    • Provides a holistic, data-driven view of organizational culture

    • Combines qualitative and quantitative inputs to surface actionable insights

    • Enhances internal alignment and accelerates strategic execution

    • Helps leadership teams make culture a competitive advantage

    • Adaptable for small teams, large enterprises, or post-merger environments

    • Increased cultural clarity and alignment across departments and leadership levels

    • Focused interventions based on actual data—not assumptions

    • Greater engagement, trust, and shared purpose among employees

    • A culture that supports resilience, innovation, and long-term growth

Culture Capability Index™ (CCI)

A powerful diagnostic for understanding your organization’s ability to lead, adapt, and thrive.

The Culture Capability Index™ (CCI) is a proprietary assessment tool developed by First City Leadership Group to measure your organization’s readiness to support and sustain a healthy, high-performing culture. It evaluates five core capability dimensions—Leadership, Communication, Collaboration, Innovation, and Integrity—each essential to building a resilient and effective team environment.

    • Provides a clear, data-informed picture of cultural strengths and gaps

    • Offers insights that go beyond engagement surveys to focus on capability

    • Helps leaders make targeted decisions to improve team performance and cohesion

    • Supports culture transformation and strategic alignment initiatives

    • Can be used as a baseline for future organizational development efforts

    • Increased cultural self-awareness across leadership and staff

    • A prioritized roadmap for strengthening your organization's cultural foundation

    • More resilient teams that perform better under pressure

    • Greater alignment between people, purpose, and performance

Culture Delta Map™ (CDM)

Visualize the gap between where your culture is and where it needs to be.

The Culture Delta Map™ (CDM) is a strategic tool that helps organizations identify and understand the disconnects between their current and aspirational cultures. By mapping cultural perceptions across departments, teams, and leadership, the CDM brings clarity to areas of alignment and friction—empowering leaders to act with precision.

    • Reveals hidden disconnects that impact trust, engagement, and performance

    • Aligns leadership and teams around a shared cultural vision

    • Informs strategy development, change initiatives, and communications

    • Provides a visual, easy-to-understand snapshot of cultural dynamics

    • Clear, shared understanding of cultural misalignments

    • Unified leadership commitment to cultural priorities

    • Improved morale and trust as change is addressed transparently

    • A culture that actively supports your business strategy

Alignment Quotient™ (AQ)

Measure how well your people understand and align with what matters most.

The Alignment Quotient™ (AQ) quantifies how well individuals and teams align with your organization’s Mission, Vision, and Values (MVV). Through surveys and interviews, AQ captures awareness, belief, and behavioral consistency—highlighting strengths and gaps in strategic clarity and internal communication.

    • Establishes a baseline for how deeply MVV are understood across the org

    • Identifies areas where messaging or leadership clarity may be lacking

    • Provides actionable insights to strengthen alignment and engagement

    • Supports strategic planning, onboarding, and culture-building efforts

    • Greater consistency in decision-making and behavior

    • Teams that are energized and united by a clear purpose

    • Fewer misunderstandings around strategic direction or values

    • Stronger cultural ownership at every level of the organization